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GHLCN
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Confused over contradictory new broadband bill

 Can anyone help?

A week or so ago Ireceived a letter saying our broadband/landline package was going up £3.50 from £52.00 on 1st March. Yesterday, I received my usual bill notification by email to say it was going up to £61.67 (this eems a very odd figure in itself)  from the 9th February (my next direct debit). This is obviously nearly three times more than the letter says. My son, who is also with Virginmedia, has also received the letter about the £3.50 increase.

I have tried 150 and it says the average wait time is 1 hour. Is there another way of contacting customer services? If not this may well be the catalyst to leave virgin. I will  end my mobile contract with them as well.

Thank you in anticpation.

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Gareth_L
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Re: Confused over contradictory new broadband bill

Hello GHLCN

As a rule we are unable to assist or help with package costs on our Forums

This will need to be done by calling us or 

Just send us a text* with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.
Gareth_L

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