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Confused about recent bill

Alice2012
Tuning in

My bill is paid each month by direct debit.I'm currently getting £9 pm discount untiil the contract runs out in Decembe.r

My most recent bill dated Oct 13, says this:

Bill date 13 October

Owed from last month: £9.00

Your previous bill was not settled in full. Action is required by you to clear this amount immediately, further delay may result in your services being suspended.

 Your previous bill was not paid in full. Your remaining balance has been carried over this month.

 I'm confused about this. Can't understand why it wasn't paid in full as it always is by Direct Debit.. Could anyone tell me what  I need to do.now? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Super solver

See https://www.ispreview.co.uk/index.php/2023/10/direct-debit-billing-errors-strike-uk-customers-of-vir... 

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See where this Helpful Answer was posted

4 REPLIES 4

Cardiffman282
Super solver

See https://www.ispreview.co.uk/index.php/2023/10/direct-debit-billing-errors-strike-uk-customers-of-vir... 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Matthew_ML
Forum Team
Forum Team

He Alice2012, thank you for reaching out and I am sorry to hear this.

As mentioned above this has been resolved now you should  see the different on your side can you see it all?

If not let us know and we can take this to PM to discuss in more detail. 

Matt - Forum Team


New around here?

Thank you! That's a weight off my mind.

No worries at all 🙂

Enjoy your weekend. 

Matt - Forum Team


New around here?