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Confirming account and error code DEF01

CPMChome
Joining in

I have had services for three weeks and cannot access my account settings. When I try and confirm my information I continually get this error message:

image_2023-10-07_154646432.png

I have had over 10 phone calls to customer service to fix this and they've done everything ranging from "unlocking my account" to "resetting the password", and none of it has helped. Does anyone know what I need to do to get this sorted?

1 REPLY 1

Lee_R
Forum Team
Forum Team

Hi @CPMChome thanks for posting and welcome to our community.

Sorry to hear you're unable to access your account settings. And sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R