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jjustyy
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Confirmation of Cancellation

We sent a letter as notice to cancel all services which tracking says was delivered and signed for on 31st December 2020.  Is anyone from Virgin able to check and tell me if it has been actioned please and what date the services will actually terminate?

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Shafreya
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Re: Confirmation of Cancellation

Should be 30 days from the date it was received. You have sent in your notice to cancel and it’s been received.

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jjustyy
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Re: Confirmation of Cancellation

There is no confirmation, nothing on the account to suggest this is the case.  Someone signing for a letter means nothing on its own, so you're right but I would like VM to confirm it has been actioned.

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Zak_M
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Re: Confirmation of Cancellation

Good morning @jjustyy 

 

Thank you for your post.  I can look into this for you no problem. 

 

Ill drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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