Hi,
I got today's email telling me about the £22.50 price increase, and when I spoke to customer service about downgrading my package (boy, that's hard work!) I found myself signing up to the Ultimate Volt deal which looks pretty decent and saves me some cash. It took three hours from the start of the Whatsapp chat to the end - not because we were chatting so much, but because after I answered any of his/her questions (they never told me their name) the agent disappeared for anything between 10 and 20 minutes! Every time! We could have done the deal in ten minutes tops!
But all that aside, one of the last things the agent told me was that I would be sent a confirmation email. That was at 4.15pm and now, 3 hours later, I still haven't received it. Like I say, the email about the price increase arrived today, and other email has been delivered to that mailbox since.
I can imagine they're all very busy dealing with other people who were rather shocked by the price increase email today, but how long should I wait before braving the customer service experience again? Does it normally take several hours for what is presumably an automatic email to be sent?
Thanks for any suggestions.
