Thanks for your post and welcome to the Community Forums, Julgil,
Apologies for the delayed response, have you received your confirmation since your post?
Confirmation emails are typically sent out within 24 hours of your phone conversation. This could be by email, so be sure to check your inbox, junk or spam folders. However it can also be posted in your online account under the Contracts Tab, virg.in/myVM
Cheers,
Corey C