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Mandaz4
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Compliment to staff

Need to compliment a member of the disconnections team. His name is Callum. Finally a person who listened, didn't patronise, try to tell me I was wrong or how many imaginary mb's I was getting through my hub. Thankyou Callum, you where a breath of fresh air!!

To the guy before you, seriously??!!! You stressed me out. Have a word with yourself and try to listen to customers. So frustrating.

To Virgin........why does it take for us to threaten to leave to actually get to speak to someone who can help. Strange way to run a business tbf!

 

 

 

 

 

 

 

 

 

 

 

Travis_M
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Re: Compliment to staff

Hi @Mandaz4

 

Thanks for posting on our community forum!

 

Great to hear of your pleasant experience with our agent Callum and thank you for contacting us, I'll be sure to get this fed back for you. Sorry to hear about the previous experience you had, have the team now managed to resolve your query in full?

 

Regards

Travis_M
Forum Team



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