Showing results for 
Search instead for 
Did you mean: 

'Complete your profile'

Joining in

Hello all, 

I have a Virgin bundle package but since this was ordered last month I have had extremely limited access to my account.

Every time I try to use my account I am presented with the the 'Complete your profile' form (security question, DoB & mobile number). Once I have completed that it states 'You’re all set!', but then when I click sign in it takes me back to this. 

Each time I start this process I receive an email link, which likewise leads me to the same infinite loop.

I have noticed others have reported similar issues but in their case it was a blank form.

Hoping this can be fixed as soon as possible.


P.S. Now that I am just about to post the message I am getting a 'Bad request' server message when I try and click the email link.


Hi dstevens,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issues you've had with accessing your online account. 

I am happy to take a look into this for you to see what we can do to help. 

I will private message you now.