on 20-05-2023 15:05
Hello all,
I have a Virgin bundle package but since this was ordered last month I have had extremely limited access to my account.
Every time I try to use my account I am presented with the the 'Complete your profile' form (security question, DoB & mobile number). Once I have completed that it states 'You’re all set!', but then when I click sign in it takes me back to this.
Each time I start this process I receive an email link, which likewise leads me to the same infinite loop.
I have noticed others have reported similar issues but in their case it was a blank form.
Hoping this can be fixed as soon as possible.
Jake
P.S. Now that I am just about to post the message I am getting a 'Bad request' server message when I try and click the email link.
on 15-08-2023 08:11
Hey cleighton297, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community
Please can you make sure you are trying to make an online account with the correct details and you are in private mode when trying to make one, I find Google Chrome works.
Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters.
Please keep us updated. cheers
Matt - Forum Team
New around here?
on 16-08-2023 14:23
Hi Matthew,
I have also had the same problem for the last couple of weeks, have tried multiple different browsers with and without private browsing and have had the complete your profile page return every time.
if you can look into this it would be much appreciated
on 16-08-2023 15:07
Hi there @Ant11
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue and thank you for posting. Can I just check have you been able to try this specifically on Google chrome and have you also ensured you are meeting the correct password criteria?
on 16-08-2023 16:13
Yes have tried on Google Chrome.
I can’t change my password to remove special characters and make it between 8-10 characters as that is deemed too weak a password. Please advise on what else I can do
on 16-08-2023 16:20
Thanks for the response there,
So just to clarify are you able to actually sign into MyVM?
Regards,
on 16-08-2023 16:40
Yes I can technically sign in (I have an account and am registered) but I keep getting asked to “Complete my Profile” every time I sign in so cannot change my account settings etc as I get locked into a never ending spiral of Complete my Profile pages
on 16-08-2023 17:54
Ahh okay, thanks for the response there.
Has this been a recent account creation?
Thanks,
on 16-08-2023 18:08
around 20 days ago
on 16-08-2023 18:34
Thanks for confirming, sorry to see that you've still been having issues with your online account.
It would be best to have this checked further, I'll send you a PM to confirm your details so this can be done.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 29-08-2023 23:10
hi same issue