Complaints

[Katmartin]

I am trying to speak to a human being regarding a complaint.

Another internet provider damaged/severed our cables and now we have no VirginMedia service - this was on 07/01/23, trying to get Virgin to understand what is actually going on, how it will be resolved and a fix date is impossible.

The fix date given on Sat was 23/02/23 which is ridiculous but I received an email today advising a technician will be here today (18/01) between 8am and 1pm, but again no one showed up and the appt is no longer showing on my account.

Totally frustrated.

[Akua_A]

Hi @Katmartin

Welcome back to our community forums and sorry to hear your service has been down since 07/01/23 due to a damaged cable. We can understand the Inconvenience caused and want to best help. I am unable to locate your service on our system to further investigate. For this reason, I am sending a private message.

Please look out for the purple envelope and respond when you can.

Thanks,