Hello goslow thank you for your response. I last spoke to them yesterday when I got cut-off after 47mins. VM have never given me a reason for the delay. Whatever the reason surely no person should wait this long (i.e. order placed in Jul for go-live on 23rd Aug 2022). We are now in Jan 2023 !!! I was taking print screens each time they changed the date (BTW each time no one called me and informed me of this, I had to find out myself by going to the "Orders and Appointments" section).
I really don't understand how this company is allowed to behave like this, why haven't they been fined and publicly called out. This company has to be the worst I have ever come across.
Actually you have quite a way to go, the longest delay that we know of between the first promised install date and when the
poor sap valued customer was connected up, was a little over 13 MONTHS. Assuming that they got the required compensation then they’ll probably be looking at free internet access for life!
I will give you the usual/same advice that I do in these situations. Mentally set yourself a deadline, ie ‘if I’m not connected up and working by 1st Feb, say, then I’m going elsewhere’! In the meantime start looking at alternative options, speeds, timescales etc. If the deadline arrives and passes with no VM connectivity then simply go elsewhere. But whatever DO NOT cancel the VM install, just think of the daily compensation racking up, which they are obliged to pay you even if you do cancel! VM may or may not connect you up at some point, but even if they do, you test the connection, immediately cancel under the 14 day cooling off period and claim the compensation owed - admittedly, you’ll probably have a slight fight to get it, you’ll be told you aren’t entitled to it because <insert rubbish and borderline illegal excuse here>, but luckily some of us on here know how to advise accordingly.
In this way, should you decide to give VM another chance in the future (and stranger things have happened), you’ll know that the cables are all in place and working.
In terms of ‘why haven’t they been fined and publicly called out’, well they haven’t actually done anything illegal - yet. VM don’t actually have to connect you up at all if they don’t want to - what they do have to do, is pay you the required level of compensation for the delays and that takes effect once either a) you get connected, b) you cancel or c) VM formally notify you that they aren’t going to do it, and even then they are required to pay an additional 30 days worth of compensation. It’s only when and if they fail to do this can action be taken against them.
Oh and the last point, if you do check (and there are sometimes posts on here from disgruntled customers threatening that unless xyz is done, they’ll post it all over social media, which always makes me smile slightly with the naivety of it), you will find that VM’s reputation for customer service is so low that Satan himself and all his demons have to look DOWN to spot it. Really nothing anyone can do will make it worse.