Hi, the problem I have is the complaint is now nearly 60 days old and apart from the automated response, Virgin has made no attempt to contact me and I now realise they have no interest in resolving the issue. They have now stooped lower by taking money from my bank earlier than the agreed direct debit date. I have tried phoning and get fobbed off, two different people, first told me it's ok as they won take any more on due date, second said it was a system issue, these people can't even lie straight. I spent two hours on the phone to Virgin, to be fobbed off and then cut off, obviously tactics to put me off chasing them.
It's a shame as the product provided is good, the customer care is non existent and I guess I have to compromise now and decide, do I keep the product or follow my heart and get rid.
Thanks for taking the time to reply