You used to be able to submit a complaint to VM on their web page Now I’m just going round in circles and ending up at the same place I don’t want to spend time on the phone with someone who doesn’t have a clue. Can anyone help please
Welcome back to our community forums and sorry to hear you are having issues when trying to file a complaint with us. We can understand the frustration caused. You should be able to file a complaint here https://virg.in/makacomp If you are an active customer. Alternatively, you can speak to expand on the issue you are facing here and we will do our best to help.
Welcome back to our community forums and sorry to hear you are having issues when trying to file a complaint with us. We can understand the frustration caused. You should be able to file a complaint here https://virg.in/makacomp If you are an active customer. Alternatively, you can speak to expand on the issue you are facing here and we will do our best to help.
I pay my monthly bill by direct debit On 19 October I received an email from VM to say my previous bill had not been paid in full it was £9 short and it’s been added to my October account If my bill is paid by direct debit how can it have been paid short? Thank you for the link
