I have been asking for a Manager call back since October 2020 and raised a complaint 3rd February after hitting my head against the brick wall that is Customer Services when promises were made and nothing was forthcoming
I received one voicemail message on Tuesday, way after their 8 week code of practice states they will answer all complaints, and that only because I contacted them again to say Hi, I'm still here! The manager didn't call again, so I called VM again on Friday and emailed. Was told would be called back within 24 hours (same old story here) and funnily enough nothing since.
What can I do to finally get somewhere.... Other than actually stop paying VM any money and switching provider?
thread has been flagged so VM might get here a bit quicker but not sure they can do much other than point you to the phone lines and you have been there
you could post some details of the problem - if its account problems then no personal details - if its a tech problem people may be able to help
call backs generally do not happen regardless of the promise of same - its a way to get you off the line
VM are inefficient in many ways but the one thing they get right [in their eyes] is what happens if you stop the DD - that is the one thing that there is a process for - it wont prompt them to contact you to ask why but it will start the bad debt ball rolling - that debt will be passed out for collection and a bad debt mark will be put on your credit file and will stay there for 6 or 7 years even if you pay the amount off - so never a good idea
Thank you so much for your first post to our Community Forums and welcome! It's great to have you on board.
I am so sorry to hear you haven't had a response from your complaint! Can I ask what the complaint was in regards to? Also do you have a complaint reference number for it? I'd love to try and get this sorted for you! Thank you.
I am sure they are super fast to chase money but not so fast to deliver what we have paid for!
I see a forum support person has been in contact. I'll see what happens but not holding my breath or I might die waiting for a resolution! Probably time to move to another provider as their tech guys have not been able to solve just pointed me to Customer Services saying the technical issue was something they needed to fix...... which seems a little odd.... And round the houses we go!