I wish to complain about the service I have received since leaving Virgin Media.
I received a demand for return of equipment whic is ok howver Virgin owe me money and I was not happy to return equiment while a debt was outstanding debt.
I spoke with an advisor and managers at customer service who proved to be a waste of time and threatened that my credit reported would be negatively impacted.
I then communicated via text with another operator who assured me that a complaint would be raised and i would not have to send the equipment back until Virgin Media had paid its debt to me. The text stated
That's not good to know, here what I'll do is will take your concern up myself and make sure you'll get the refund within the 45 days of the time frame from disconnection. Once you receive the refund, you can return the equipments.
I have now received a text stating a charge of £135 has been applied to.my account.
This is totally unacceptable and seriously bad customer service. I am a manager of a FTSE250 company and would not allow this type of situation to arise.
The service ignore messages, customer service is totally unacceptable
As I was owed money by VM I am legally entitled to retain VM equipment until i am paid the money owed. This is the law and over-rides VM T&C's. I have been threatened by one of your agents, lied to on a number of occasion and complaints ignore so no an explanation of VM actions does not make sense. All that has happened is VM acknowledging their illegal actions