No phone service since Oct 2019, no catchup TV for a week & internet drops out so frequently am struggling to work from home though on vulnerable list so can’t do otherwise..I’ve called repeatedly over the last week & was finally offered a free booster, due to arrive tomorrow. Have now received email which seems to state this is a ‘contract change’ so will tie me in for 12 months. Am currently out of contract. & desperate to leave but just lost phone connection for 3 rd time today. If anyone could help advise the quickest to leave this terrible service, I’d be very grateful; as I’m not in contract can I just stop the direct debit & switch? Been a customer for 20 years and customer service now appalling!