Within my 14 day cooling off period I called to say I was moving home to a non serviceable area and wanted to cancel my services. I was offered a 30 day rolling contract and accepted.
2 weeks ago I called to cancel as I am now moving home and was told I am in a 12 month contract and need to pay an early disconnection fee.
I then told them that was incorrwct, after a very very long phone call a person in the movers department said he saw a note on my account stating I was in a 30 day contract and someone would call me back last Monday between 8 and 9pm because I work late shifts in a hospital.
I never recieved the call and then today I recieved a call from complaints saying I need to pay the disconnection fee and when I pointed out the 'note' on the account he said he would call me back in an hour....... Still waiting hours and hours later!!!!
Welcome to our Community and thanks so much for your first post to our forums - I was sorry to understand that you have had some issues with your rolling contract when you needed to leave us; I also apologise for the missed callbacks you were promised as part of your complaint.
I have been able to locate your account from your forum information and I can see that since your post, we have been able to contact you and offered you a resolution to your complaint - I do hope that you are happy with what we have offered.
If you need any further assistance, please do not hesitate to get back in touch.