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Gordon_Scotland
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Complaint answering?

Hi,

I wrote a letter about a week ago and have posted two items on the complaints template but as yet have not received either an acknowledgement that someone is taking ownership or a response.

Can somebody from Virgin please get in touch as it is now urgent as telephone calls from the hospital and elsewhere are just not being received.

In hope,

Gordon 

Account number [DELETED]

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

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Ayisha_B
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Re: Complaint answering?

Hi @Gordon_Scotland,

 

My colleague Stephen has responded to you regarding the issues outlined on your other thread.

 

Kind Regards

Ayisha_B
Forum Team



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Gordon_Scotland
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Re: Complaint answering?

Thanks Ayisha,

Hopefully, between the team the issue can be sorted out.

Regards,

Gordon

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Gordon_Scotland
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Re: Complaint answering?

Hi Ayisha_B, regrettably I still do not have a land line that can receive calls and I still don't have any replies to my written complaints except for the complaints team advising by e-mail that they were unable to contact me and that I should ring the help desk!!!!!!! .

Since transferring from Sky in early March :-

I can't receive incoming calls.

I can't use the internet in the room where I have always previously used it.

I am still waiting for a booster that was discussed when transferring.

Gordon

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