Menu
Reply
JoandPhill2012
  • 7
  • 0
  • 0
Joining in
314 Views
Message 11 of 18
Flag for a moderator

Re: Complaint - No Response

A value added service? I've heard it all now. Unbelievable. If I wanted a house full of cables id go elsewhere. And thats not what Ofcom have said.. look ive done all tests engineer visits new routers boosters job let several times. All I want is a final response so i can submit via Ofcom. Just being fobbed off. Ignored. Told to do the same think over and over and over. 

0 Kudos
Reply
Chris_W1
  • 3.65K
  • 163
  • 215
Forum Team
Forum Team
311 Views
Message 12 of 18
Flag for a moderator

Re: Complaint - No Response

Hi JoandPhill2012, can you do a broadband quality monitor here ^Chris 

0 Kudos
Reply
pedlar
  • 58
  • 3
  • 4
Dialled in
237 Views
Message 13 of 18
Flag for a moderator

Re: Complaint - No Response

Hi I agree with JoandPhil2012 it would be really nice of Vm if they could respond to requests for help with customers problems and queries. Covid is not an an  excuse, this community can communicate so surely a tech company could make an effort as their customers are paying them to provide a service. I have a query and so far have been waiting for over 48 hours, my last query took over a month. Please do not reply suggesting I place a query on vm or give me a mobile number as this will not speed things up. I have the T shirt. VM needs to get its act together.

0 Kudos
Reply
Paul_DN
  • 5.31K
  • 311
  • 557
Forum Team
Forum Team
229 Views
Message 14 of 18
Flag for a moderator

Re: Complaint - No Response

Hi pedlar,

 

Thank you for reaching out to us in our community and welcome, so I can try to help please can you expand on your query?

 

Regards

 

Paul.

0 Kudos
Reply
pedlar
  • 58
  • 3
  • 4
Dialled in
196 Views
Message 15 of 18
Flag for a moderator

Re: Complaint - No Response

Trying to enquire about hub 4 but as normal nobody home at vm

Tags (1)
0 Kudos
Reply
Corey_C
  • 2.82K
  • 158
  • 226
Forum Team
Forum Team
192 Views
Message 16 of 18
Flag for a moderator

Re: Complaint - No Response

What enquiry do you have the about the hub4? How can we help? 

 

Cheers,

Corey C

0 Kudos
Reply
pedlar
  • 58
  • 3
  • 4
Dialled in
188 Views
Message 17 of 18
Flag for a moderator

Re: Complaint - No Response

I want a hub 4 on my contract at a reasonable price. Probably need heavenly intervention or Netgear

 

 

 

 

 

0 Kudos
Reply
pedlar
  • 58
  • 3
  • 4
Dialled in
182 Views
Message 18 of 18
Flag for a moderator

Re: Complaint - No Response

Hi Corey_C 

Just been reading comments about Hub4 not worth bothering with, causes too many problems.

0 Kudos
Reply