Virgin Media Community

[JoandPhill2012]

A value added service? I've heard it all now. Unbelievable. If I wanted a house full of cables id go elsewhere. And thats not what Ofcom have said.. look ive done all tests engineer visits new routers boosters job let several times. All I want is a final response so i can submit via Ofcom. Just being fobbed off. Ignored. Told to do the same think over and over and over. 

[Chris_W1]

Hi JoandPhill2012, can you do a broadband quality monitor here ^Chris 

[pedlar]

Hi I agree with JoandPhil2012 it would be really nice of Vm if they could respond to requests for help with customers problems and queries. Covid is not an an  excuse, this community can communicate so surely a tech company could make an effort as their customers are paying them to provide a service. I have a query and so far have been waiting for over 48 hours, my last query took over a month. Please do not reply suggesting I place a query on vm or give me a mobile number as this will not speed things up. I have the T shirt. VM needs to get its act together.

[Paul_DN]

Hi pedlar,

Thank you for reaching out to us in our community and welcome, so I can try to help please can you expand on your query?

Regards

Paul.

[pedlar]

Trying to enquire about hub 4 but as normal nobody home at vm

[Corey_C]

What enquiry do you have the about the hub4? How can we help? 

Cheers,

Corey C

[pedlar]

I want a hub 4 on my contract at a reasonable price. Probably need heavenly intervention or Netgear

[pedlar]

Hi Corey_C 

Just been reading comments about Hub4 not worth bothering with, causes too many problems.