Menu
Reply
Highlighted
  • 110
  • 0
  • 7
On our wavelength
222 Views
Message 1 of 7
Flag for a moderator

Complaint Link

Hi,

Can someone please provide the link to make a complaint.

Thanks

0 Kudos
Reply
Highlighted
  • 12.44K
  • 859
  • 3.72K
Very Insightful Person
Very Insightful Person
205 Views
Message 2 of 7
Flag for a moderator

Re: Complaint Link

I INVOKE THE POWER OF GOOGLE!

and in 0.5 seconds it returned...

https://www.virginmedia.com/help/virgin-media-complaint

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

Highlighted
  • 110
  • 0
  • 7
On our wavelength
188 Views
Message 3 of 7
Flag for a moderator

Re: Complaint Link

Hi Kippies,

Thanks for that but believe it or not I tried that before coming on here looking for help!  The link takes to to exactly where I have already been, which is not a complaint form, it's a messaging app with a robot, then I get transferred to someone who can't help me, so they transfer me to somewhere else and after a deadly silent  10mins, I gave up.  I don't want to have a live chat with someone,  I want to be able to fill out a complaints form and receive a reaponse when they have had time to look into my complaint.

0 Kudos
Reply
Highlighted
  • 13.81K
  • 1.88K
  • 6.16K
Very Insightful Person
Very Insightful Person
181 Views
Message 4 of 7
Flag for a moderator

Re: Complaint Link

From the link that Kippies provided:

make-a-complaint 

You need to sign in in order to complete the online form

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 110
  • 0
  • 7
On our wavelength
160 Views
Message 5 of 7
Flag for a moderator

Re: Complaint Link

Thanks very much Graham_A, that link worked. I filled out the form but then received an error.   Now I am evem more frustrated.

 

0 Kudos
Reply
Highlighted
  • 12.44K
  • 859
  • 3.72K
Very Insightful Person
Very Insightful Person
145 Views
Message 6 of 7
Flag for a moderator

Re: Complaint Link

Just as a test I submitted a complaint

proof.png

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 110
  • 0
  • 7
On our wavelength
116 Views
Message 7 of 7
Flag for a moderator

Re: Complaint Link

Hi Kippies,

I was doing it from my mobile phone, which shouldn't have made any difference.

Have now managed to log a complaint from my computer.

 

0 Kudos
Reply