Thought this might be the easiest way of moving things forward - I'm disappointed as to how my complaint has been dealt with and I'm not sure how to progress matters.
I raised a complaint on 24th December '20.
Automated acknowledgement by VM on 24th December '20.
E-mail received from VM on 18th January '21, asking for some proof. VM said they'd tried to ring (no record?).
I sent a reply on 19th January '21.
E-mail from VM on 15th February '21 saying that they'd not heard from me (what about my e-mail on 19th Jan?), wrote to me on 12/02/21 (nothing received?), and tried to ring me (no record?). In conclusion, VM stated 'we've assumed you agree with our resolution and closed your complaint'. Not exactly true!
I did e-mail VM again yesterday, but I don't have high expectations of a reply given the above. Having just come across these forums, I wondered if somebone here could help out.