Menu
Reply
janemartin88
  • 1
  • 0
  • 0
Joining in
114 Views
Message 1 of 1
Flag for a moderator

Complaint Fobbing - INSULTING Letter Received

I started complaining to Virgin LAST MAY - I have been constantly fobbed off with 'we've tried to phone you - if we don't hear from you within 28 days we will assume it is resolved'😠

I reported the issue to CEDR and on the final day that they could Virgin responded and said they would replace my equipment.  They had 4 weeks to do this which ended on 20th November - still no contact or equipment.... I contacted both Virgin & CEDR re this is January - CEDR are apparently contecting Virgin re this AND Virgin have written to me stating there is no documentation re my complaint... 'we've tried to phone you - if we don't hear from you within 28 days we will assume it is resolved' SHOCK HORROR!!!

Complaints COM104038631, COM104188728 AND C-130121166 AND CEDR Resolution 602986 - do these ring a bell, Virgin Media????????😠😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Tags (1)
0 Kudos
Reply