Hi,
I have been left without broadband and phone line between 19th January 2022 and 11th Feb 2022 due to cable re-pull caused by your engineer on his visit.
This was supposed to be resolved earlier but it kept on being rescheduled due to construction workers not being available - or at least that is what I have been told when calling.
As per your guidelines(https://www.virginmedia.com/help/automatic-compensation) am eligible for "Automatic Compensation" "£8.06 per day for a total loss of service after 2 full working days from registering the loss of service to us" and "£5.04 per day if we don’t install your services on the promised day until installation’s completed".
Now, when calling your customer service -after being passed around from team to team, I found out that some team has decided I am not eligible for this and as a good gesture will the manager is going to credit £23 in my next bill.
When asked to be put through the team that decided this eligibility was told they don't have phone lines, asked to put through the manager was told she is not there and will be back in 2 to 3 hours.
Asked to be put through complaints department was told we don't have a complaint department.
It has been more than 4 hours now and no calls from any manager - even though they said we will make it urgent request for a call-back.
This is utter rubbish customer support and disgusting way to deal with an existing customer. Sort yourselves out and get a better customer support and deal with your customers in right way.
MY NEXT CALL WILL BE TO CANCEL MY SUBSCRIPTION!!!!
