Having read through some of these posts I am not expecting this to 'just happen' as the info suggests from VM emails.
I had a date in December for install and 2 days before it was cancelled and put back to Feb due to the cable not being in the pipe, even though the houses either side of me have it. No permission problems as they turned up ready to dig the road so that was all in place.
It's also taken them a month from the guys pulling the wire through to them coming out to do it.
So basically, I would like to try and get some answers from them on here because-again from reading through forum- I don't think I will get far on the phone.
My bill appeared on my account within minutes of the install but no credits.
Thanks for any help from VM with this.