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Communication

Wrighty99
Joining in

I just wondered if anyone had ever dealt with a company worse than Virgin ? In 40 years I haven’t ! It’s impossible to talk to them, it’s impossible to communicate online without at least a one hour wait, I’ve written formally with no answer. I’m a long standing customer with the top package that has come to an end and nobody will communicate about it.  Reluctantly there’s only one solution ! 

1 REPLY 1

Ilyas_Y
Forum Team
Forum Team

Hey @Wrighty99, thanks for reaching out to us on here via the community forums. 👋🏼

I'm sorry to hear about the poor experience you have had in relation to the service and the communication with the team.
I'll assist you on this and see what has gone on.

I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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