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Collections Complaint

Jsanders2609
Joining in

on ‎27-12-2023 16:56

I’ve sent numerous emails to the customer service department who I can only assume is run by bots with the absolutely ludicrous replies you get! You missold me a product which was cancelled the NEXT day, and I was told it was all cancelled!! This debt has now been passed onto a debt collection agency which has affected my credit rating!! I will be reporting this to ofcom and the ombudsman! Absolutely appalling service!!

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5 REPLIES 5

carl_pearce
Community elder

on ‎27-12-2023 17:04

An email address for customer services?!?

Ayisha_B
Forum Team
Forum Team

on ‎27-12-2023 19:13

Hi @Jsanders2609 👋

A warm welcome to our Community Forums and thanks for your post. 

I am so sorry for the poor experience. It's certainly not the level of service we aim to provide. 

I would love to take a closer look into the issue so will pop you a PM 📩 now and we can go from there.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Jsanders2609
Joining in
In response to carl_pearce

on ‎27-12-2023 19:34

It’s SUPER hard to find!!! For a telecommunications and internet company they make it REALLY hard to get in touch with them electronically!!

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Cardiffman282
Problem sorter
In response to Jsanders2609

on ‎27-12-2023 20:29

What email address have you been using? 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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Matthew_ML
Forum Team
Forum Team
In response to Jsanders2609

on ‎28-12-2023 08:15

I can see my colleague has sent you a PM Jsanders2609, if you reply this to my colleague can look into this for you 🙂 

Matt - Forum Team


New around here?

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