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Ayisha_B
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Re: Close to taking Virgin to Ofcom

Hi 👋 @chrisino,

A warm welcome to our Community Forums and thanks for your post. It's great having you on board with us here. 

I am so very sorry to hear you've been left without broadband after your wire's were accidently cut through. Appreciate you've not had the best experience and I would love to take a closer look into things for you to help get this sorted 😊

There maybe a £25 non fault call out charge due to the nature of what's happened but I'll pop you a PM now so we can confirm some details and discuss further. 

Hope to hear from you soon!

Ayisha_B
Forum Team



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