Hi 👋 @chrisino,
A warm welcome to our Community Forums and thanks for your post. It's great having you on board with us here.
I am so very sorry to hear you've been left without broadband after your wire's were accidently cut through. Appreciate you've not had the best experience and I would love to take a closer look into things for you to help get this sorted 😊
There maybe a £25 non fault call out charge due to the nature of what's happened but I'll pop you a PM now so we can confirm some details and discuss further.
Hope to hear from you soon!
