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Clarification on upgrade offering "1 month contract"

Hello! 

I was having a look at the "Upgrades & Offers" available to my parents and would like some clarification on the length of the contract. A forum search suggests that the upgrades are actually 18 months, and the wording is wrong – is this correct?

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Re: Clarification on upgrade offering "1 month contract"

Hi there @jMc777 

 

Thanks for your post. Sorry to hear that there has been some confusion around a contract length. I'm not able to see anything via the link you've provided - do you have a screenshot that you can send? 

 

We have recently made the change that all contracts are now 18 months. Is this not what he was wanting? 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Clarification on upgrade offering "1 month contract"

Hi Hollie_B,

I should have just cropped the image and added it as an attachment in the first place. Older forum posts – some over 2 years old – seem to suggest that the "1 Month Contract" is incorrect, and you're signing up for a new long-term deal.

vm.jpg

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Re: Clarification on upgrade offering "1 month contract"

Thanks for that. 

I'll pop you a personal message now to grab the details and see if we can get this sorted. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Re: Clarification on upgrade offering "1 month contract"

For anyone who searches and finds this post in the future: it's an 18 month contract

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