Like others I have had an issue with my Virginmedia broadband. After receiving a deadlock letter I raised a dispute with Cisas who found in my favour and so I am owed a refund from Virginmedia. They only have about 4 days left to repsond to the ruling, but so far nothing has happened. What happens after the deadline, from what I can tell Cisas don't have any power to force Virginmedia to pay up, so do I have to go to the small claims court to get my money?