Virgin Media Community

[Sausages12]

My wife received a cheque today as a repayment for an overpayment with regards to an old account from years ago has anyone else recieved anything like this many thanks

[CookieMonster2]

I received one today for the same thing, a 'mistake in the amount that you owed us when you left'. My old account must have been from at least 5 years ago! 

[Alex_RM]

Hi there, 

Thanks for posting and welcome to our community 🙂

We've identified a number of accounts where automatic compensation was not applied to over the delay of an installation or loss of service. We'll be contacting impacted customers to advise of this, and provide them with the relevant credit or cheque.

Alex_Rm