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Naomihirst35
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Cheque refund

Hello I've received a cheque refund today in my old name and was wondering whether id be able to have a new one sent out in new name or whether they could cancel cheque over phone and use my bank details to transfer the money over instead 🤔 

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Beth_G
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Re: Cheque refund

Hi Naomihirst35,

 

Welcome to the Community and thanks for your post!

I'm sorry for our delayed response and to hear that your cheque was sent out in your old name. Have you been able to get this sorted since posting? 

 

If not, we'll be happy to look into sorting that for you from here. We'd just need to obtain a copy of your name change certificate/marriage certificate via PM and we can send out a new cheque.

 

Let us know 🙂

 

Beth

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