Showing results for 
Search instead for 
Did you mean: 

Cheque refund not received....3 times

Joining in

After cancelling my contract in May 2023 within the cooling off period, i was still billed. I was advised that i would receive a cheque refund of £40.55, I received £3.55. I have discussed this 3 times via whatsapp and been promised a cheque in the post. Nothing received.

Does anyone have a way of furthering this complaint as the customer service is completely non existent?

Thanks in advance


[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Alessandro Volta

Formal complaint to VM first of all (most likely an unproductive exercise)

is a required first step before escalating to arbitration

If you are no longer a VM customer post your VM complaint to VM with the relevant info etc. to identify you/your account. Use a first class signed-for delivery service for proof of delivery.

8 weeks after you first complained, or earlier with a deadlock letter if VM fails to resolve, you can go to arbitration.

One of the VM forum team may offer to help when they reply here within a few days.

You can share your unhappy cancellation (and non-refund) experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

Forum Team
Forum Team

Hi @petermc72 thanks for posting and welcome to our community.

Sorry to hear that you've not received your cheque refund. And sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.