I've been sent a cheque for money I'm owed, from an account I had with virgin 11 years ago. The cheque has been sent in my maiden name so I'm unable to cash it. I've tried numerous times to contact virgin regarding this. I've rang and apparently someone was raising a dispute.. I heard nothing. I was on live chat for 2 hours, I was told again a dispute would be raised... I heard nothing. I submitted a formal complain.. Guess what? Yep, heard nothing back. If I owed money, you'd disable my services, but it's obviously acceptable for virgin to owe me money and do nothing to help me get my money back. Your customer service is appalling, your agents are rude, unhelpful and lie.