2 weeks ago
I have just received a refund cheque from my old virgin account.
However my first name is wrong.
How do I get it re issued into the correct first name?
Welcome to the Community Forums.
I'm so sorry for our delayed response and to hear your cheque was sent out in the wrong name, I appreciate this must have been frustrating.
Can you please let us know if you have been able to get this sorted since posting? If not, we'll be happy to help out further via PM.
Nobody has replied to me at all on here and I haven’t been able to get hold of anyone on the phone either.
I'm really sorry that you haven't been able to get some help with this since posting.
I'll pop you over a PM now so I can take some details and look into this for you.
You can find my message over at the purple envelope.