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FfionD76
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Cheque in wrong name

Morning

 

I have just received a refund cheque from my old virgin account.

However my first name is wrong.

How do I get it re issued into the correct first name?

Many thanks.

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Beth_G
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Re: Cheque in wrong name

Hi FfionD76,

 

Welcome to the Community Forums.

 

I'm so sorry for our delayed response and to hear your cheque was sent out in the wrong name, I appreciate this must have been frustrating.

 

Can you please let us know if you have been able to get this sorted since posting? If not, we'll be happy to help out further via PM.

 

Kind regards,

 

Beth

 

 

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FfionD76
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Re: Cheque in wrong name

Nobody has replied to me at all on here and I haven’t been able to get hold of anyone on the phone either.

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Beth_G
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Re: Cheque in wrong name

Hi FfionD76,

 

I'm really sorry that you haven't been able to get some help with this since posting.

 

I'll pop you over a PM now so I can take some details and look into this for you.

 

You can find my message over at the purple envelope.

 

Kind regards,

 

Beth

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FfionD76
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Re: Cheque in wrong name

Thank you.

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