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Cheque for being in credit

Hi, 

I am in this for my parents. They left virgin in the 1st week of January, they were £72.95 in credit. 1st off they were told it would take 30 days for cheque to be delivered. When this time came and went, they called back up, only to be told it would be 45 days, so they should expect the cheque around the 14th or 15th of February.

We are now at the 2nd March, no cheque has arrived, my father has been on the phone trying to get answers as to where his cheque is. He is 73 years old and £72.95 is alot of money for a pensioner, and the customer service he has received is appalling. Can someone please help me get this sorted. For my father to be told 2 different things, then get disgraceful service in the 3rd call is not on. My folks account number is [removed]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

Thanks

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Re: Cheque for being in credit

Hello broadband2551

Really sorry that you have had to pop on here to chase this up.

I have had a quick at this refund and can see that it was sent out in the last week.

This should be with your parents in the next few days

Can you please let us know once this has been received 

Gareth_L

 

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Re: Cheque for being in credit

Gareth thank you for looking at this for me. I really appreciate it, and will definitely let you know when it arrives. 

 

Thanks 

 

Graeme

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Re: Cheque for being in credit

Hi broadband2551

Quick message 

Just looking for an update to see if the cheque has been received yet 

Gareth_L

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Re: Cheque for being in credit

Hi Gareth,

 

Yeah cheque has arrived. 

Thank you again for all your help

 

Graeme 

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