My very elderly mother in law has no internet, TV package which I believe is basic and landline, its still costing her over £41 per month, What is the ultimate basic and more importantly how can I get her on it?
You may be in a position to deal with the account but without the characters from the memorable word, we wouldn't be able to run through secondary data protection questions without a power of attorney.
I called retention team as someone suggested. I had 350m Internet which I didn't use as much as people who have it would use and I been recommended to get 100m for my usage. So now instead £59 a month I will be paying £35 👍🏼
Thank you for coming back to us via our community and welcome back, glad to hear you have managed to speak to our Customer Relations team who were able to do a full review on your account and get you a deal more suited to your usage and your pocket, if you do have any further concerns please do not hesitate to let us know? stay safe.