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rodgerglover
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Cheapest TV and phone package

My very elderly mother in law has no internet, TV package which I believe is basic and landline, its still costing her over £41 per month, What is the ultimate basic and more importantly how can I get her on it?

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Anonymous
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Re: Cheapest TV and phone package

.you can't get a phone package without internet looking at the current packages. take a look at https://www.virginmedia.com/shop/bundles. Remember to look at the price after the new customer discounts 

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rodgerglover
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Re: Cheapest TV and phone package

she is an existing customer just recently moved over from the analogue box to the new one but does not have internet at all

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David_Bn
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Re: Cheapest TV and phone package

Good Afternoon rodgerglover,

 

Thanks for your post on our Community Forums

 

Can you please advise me if you have been able to call our call centre and passed data protection on the account for your Mother in Law?

 

This would be a requirement if any changes were to be made to the account for a customer

 

Kindest regards,

 

David_Bn

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rodgerglover
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Re: Cheapest TV and phone package

She does not know of any password however I can supply account number phone number billing date and amount

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David_Bn
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Re: Cheapest TV and phone package

Thanks for coming back to me

 

Can you tell me if you have power of attorney on the account? 

 

Without this, we wouldn't be able to run through secondary data protection questions with a third party to an account

 

Kindest regards,

 

David_Bn

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rodgerglover
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Re: Cheapest TV and phone package

I believe my details are listed as able to deal with it from a time when I reported a catv fault for her

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David_Bn
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Re: Cheapest TV and phone package

Thanks for coming back to us rodgerglover

 

You may be in a position to deal with the account but without the characters from the memorable word, we wouldn't be able to run through secondary data protection questions without a power of attorney.

 

Have you been able to obtain a power of attorney?

 

Kindest regards,

 

David_Bn

 

 

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I3arty
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Re: Cheapest TV and phone package

I called retention team as someone suggested. I had 350m Internet which I didn't use as much as people who have it would use and I been recommended to get 100m for my usage. So now instead £59 a month I will be paying £35 👍🏼 

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Paul_DN
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Re: Cheapest TV and phone package

Hi I3arty,

 

Thank you for coming back to us via our community and welcome back, glad to hear you have managed to speak to our Customer Relations team who were able to do a full review on your account and get you a deal more suited to your usage and your pocket, if you do have any further concerns please do not hesitate to let us know? stay safe.

 

 

Kind regards

 

Paul.

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