Hi Hayley,
What a 'roller coaster ride'!
360 box working well and then we noticed, as we eventually went through lots of channels, many of them showed a CS2004 error.
Went on Chat with Virginmedia and after an hour and a bit, had arranged for a technician to come and sort out the problem.
After installing bigger coax cable and a powered amplifier, we now have access to all of the channels we pay for.
There are some quirks with navigation on the 360 box, like the guide started with channel 8 at the top and not being able to go to a lower channel number by going upwards. Another quirk is the renumbering of channels in each profile which is not helpful!
Still learning, though!
Allan