Two days ago I enquired about changing our old Tivo box to a 360 in order to access a UHD signal for our new TV.
The person at the end of the 'Chat' told me, I thought, that the cost was a one-time fee of £24.95. I had enquired a few months back and was told it was £60... but after checking, the Virgin Assistant that time, said it was now £120 so I declined to proceed.
Yesterday I received an email confirming the 'one-time' cost was £49.95! I was hoping I could verify the information I was given in the 'Chat'. If it is my mistake then I need to pay more attention... but I hate being misled.
Do you currently have a TiVo or a V6? If you're not sure, check here
You don't need a 360 to access UHD, the V6 - which runs the exact same software as your TiVo - can support 4K UHD perfectly well. The 360 & V6 both use the same physical box hardware, just run very different software.
Regardless of whether you just swap for a V6 running TiVo-software, or a 360-running Horizon software, you'll need Virgin broadband at home. Do you have this?
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We received the new 360 box and installed it without any issues... but I would like to be sure of my ground before I complain... That is why I was trying to find out if there is a 'Chat History'. I want to check what I was told..... although I am pretty sure, I am not definite.
360 box working well and then we noticed, as we eventually went through lots of channels, many of them showed a CS2004 error.
Went on Chat with Virginmedia and after an hour and a bit, had arranged for a technician to come and sort out the problem.
After installing bigger coax cable and a powered amplifier, we now have access to all of the channels we pay for.
There are some quirks with navigation on the 360 box, like the guide started with channel 8 at the top and not being able to go to a lower channel number by going upwards. Another quirk is the renumbering of channels in each profile which is not helpful!
The Shared profile channels start at 100, any extra profiles you set up start at channel 1. Pressing the profile button on the side of the remote to switch enables you to switch to different user profile.
The Channel Up and Down keys (opposite the volume keys) move the EPG one page at a time. However, if you use the Up and Down keys in the spherical OK pad then you move a channel at a time.
You can use the speech button to navigate to channels eg, go to 101, ITV HD.
The 360 took me a couple of weeks to get used to, but most of it becomes intuitive.