My contract ends 31st October but my latest bill includes charges to 24th November. Waiting time on phone to speak to someone is over an hour. Why is when Virgin (and other companies) make a mistake it is up to the customer to do all the running around to resolve. Excuse as usual for long phone delays is number of calls/Corona . Heres a thought Virgin, you are a tech company, set on more staff and get them working from home. Alternatively get your bills correct in first place then customers wouldn't have to waste their time trying to get in touch with you.
I have been with Virgin for more years than I care to remember but the only people Virgin are bothered about are new customers. Absolutely no reward for loyalty
Hopefully this will shed some light on how the final billing works.
When you cancel by giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward.
Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed. If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection.
Virgin Media do have agents working from home, and have actually taken on around an extra 600 agents since the epidemic started