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raeslbro
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Charges for Broadband

Hey Everyone,

It was confirmed by the lady from VM I spoke with on the phone first thing today [her name was Princess] that I would have my broadband upgraded free of charge until my renewal in September.  She explained that this would be achieved by a credit being applied to my account after being charged for the service - the net effect being no charge.  I've since received a mail from VM confirming the upgrade and the associated charge but no mention of the fact that a credit will be applied.  I would expect to have some form of communication stating the basis on which I agreed to proceed - an OFCOM requirement, surely?  

Thoughts appreciated.

Thanks,

Steve.

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Pars
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Re: Charges for Broadband

I have a similar arrangement but the credit only becomes visible when the bill is issued.
M350 over FTTP
raeslbro
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Re: Charges for Broadband

Thanks Pars.

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