After having changed contracts in August, every month we have had to ring up again in order to get some semblance of order from what we had agreed. Wrong amounts charged every month, sometimes double what the contract should be.
After finally thinking we had it all sorted in last month's call a new bill arrived today, including 4 quid for calling the helpline.
We called 150, it's itemised as 03454541111
I'm not ringing back again just for 4 quid. 😕
The amount itself should give some indication of just how long it took last time.