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Charged for paper billing

I have not had paper billing for years when suddenly 2 months back I received a paper bill with a charge of £1.75 on it.

The charge didn’t register with me at first but when I received another paper bill at the end of February I called in to ask what had happened ( this call made on 29th February ) and received no explanation but was told it had been changed and I would no longer receive per bills.

I had to log on to my account yesterday to check a credit and saw that it had not been changed - why was I lied to on 29th February ?

I changed it myself and immediately received email confirmation that it had been changed 

Can someone tell me why I had been changed to paper billing and arrange to refund my account with £3.50

 

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Re: Charged for paper billing

Thanks for your post Geoff-s and I'm sorry to see that you were unexpectedly changed to paper billing.

 

I'd be happy to look into this for you and seek to issue the refund if applicable

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn 

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