Menu
Reply
Highlighted
  • 94
  • 2
  • 3
On our wavelength
331 Views
Message 1 of 3
Flag for a moderator

Charged for equipment despite returning it.

Hi there

I returned my Virgin hub via collect plus, but today received a text and email to say I Was being charged £40 for non return

Can someone look into this for me? (I have the Collect+ receipt and tracking)

0 Kudos
Reply
Highlighted
  • 3.8K
  • 226
  • 430
Forum Team
Forum Team
289 Views
Message 2 of 3
Flag for a moderator

Re: Charged for equipment despite returning it.

Hi there @adresch

 

I am sorry about that; it may have been a crossover with the system as it can take around 14 days for it to be cleared from the account. 

 

I have located your account via your Forum information so will pop you a Private Message so we can go through security and advise you accordingly 🙂 

 

Look out for the purple envelope and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 3.8K
  • 226
  • 430
Forum Team
Forum Team
285 Views
Message 3 of 3
Flag for a moderator

Re: Charged for equipment despite returning it.

Hi again @adresch

 

I have tried to send you a Private Message but it seems that you have disabled the ability for us to Private Message you - sorry. 

 

If you do wish us to assist you further, please change your settings and preferences via  your profile to enable Private Messaging and let me know when you have done it. 

 

Cheers 🙂 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply