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Chrisash
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Charged for another full month even though I've left

I left Virgin on 2nd July and my final bill shows a credit of £25.57. The online area shows that I am no longer with Virgin, however today I was charged £47 which would have been my normal service cost for another month. This is what my bill looks like - could somebody please message me to discuss and explain why I've been charged for another month? Given the difficulties I had actually cancelling with your Customer Service, I am worried you haven't actually cancelled my account.

Chrisash_0-1625655821564.png

 

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jb66
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Re: Charged for another full month even though I've left

You pay the full month then they credit you back £27.57

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Akua_A
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Re: Charged for another full month even though I've left

Hi @Chrisash.

 

Welcome back to our community forums.

 

Thank you for getting in touch with us regarding this. We can understand your concern and we want to do our best to help. As mentioned by @jb66, your would be due to pay the full monthly amount from the 15th and this would later be returned to you via refund. You can find out more here virg.in/finalbill . You can also find out about refunds here https://www.virginmedia.com/help/refunds

 

Please let me know if you need any further help.

 

Thanks,

Akua_A
Forum Team



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