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HMccy
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Charged double??

When I signed up I triple checked the price that I'd be paying a month and Virgin even sent me an email to confirm I would be paying £23.95 per month.

However in my virgin account it stats that my monthly charge is £51.00!

This is wrong, right? Otherwise they have falsely advertised and intentionally misled me throughout the entire sign up and confirmation process. 

Is there any reason it would be showing as £51 in my contract when I signed up for and had emails confirming it would be £23.95 for the next 18 months?

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Zak_M
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Re: Charged double??

Good morning @HMccy 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that there is an issue with your bill. 

 

Are you able to let me know,  is this your first bill? 

 

Kind regards,

Zak_M

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HMccy
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Re: Charged double??

Hello,

Yes this is my first bill. I joined on June 18th.

The image is of my sign up info and then when I went into my account to look at my contract/bills it showed what is on the right of the image.

virginbills2.png

 

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Zak_M
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Re: Charged double??

Thank you for coming back to me.

 

your first bill is normally a double bill as you are charged for the month you have and the month your about to have, there might also be some prorated charges.

 

Kind regards,

Zak_M

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