My father tragically and unexpectedly died last weekend (3rd September). He was a old man who lived on his own, and his Virgin tv package was a great comfort (and company) to him. As he was not connected to the internet, and not very savvy with anything like that anyway, I set up and managed his account in my name. In the midst of this very distressing time, I thought cancelling his service with Virgin would be straight forward. However, it has in fact added greatly to our distress. Apparently, even though it is clear no one else lives in the house, I have been told I must pay a £240 cancellation fee because the account was not in his name. I cannot believe how Virgin, which I always thought had a good reputation for good customer service, can be so cruel and insensitive. The charge is because we renewed his service in April, even though he was with Virgin for over 14 years.
Has anyone been through this who can give some advice to try to persuade Virgin to be a little more reasonable? It seems people who try to help elderly relatives by managing their accounts are being penalised.
