Received my bill this morning after having no broadband (again) for 20hrs and receiving an email about the forthcoming increases to my bill, under package changes I was being billed 1p. Not a problem, but I was curious as to what changes had been made, so I logged in and checked my statement. It said that I had cancelled my broadband package on the 17th June and then reinstated it on the 17th June. My only communication with Virgin was to report my Broadband down (again), unfortunately I only got as far as the pre-recorded message, which gave an estimate as to when it would come back on. I opted to register my account for compensation should it go for longer, (something incidentally that wasn't an option this time as they said "it is a complicated issue", with no estimated time). I can only think I am being charged to register for reimbursing rather than receiving anything. I might have said "(again)" too many times but honestly the downtimes are ridiculous to what it was in the days of 30Mb, never experienced a single drop out. Superfast but only when connected!!
