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Changing package

Sorry to use this method but with inability to change package online and not wanting to bother the call centres, felt this was the best way to start the process.

   I want to cancel my TV.

   I want to cancel my landline.

   I want to keep my Broadband

Who would be the best people to contact?

Is it the call centre and this is counted as 'absolutely need to'?                                                                                                                               Is there some lot I can contact that I haven't thought off ?

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Re: Changing package

Hi cheeseboard,

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.  You could use cancel instead of regrade, either will be OK

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queue

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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