Changing my package

[Jm1878]

Hi there,

I'm trying to change my virgin media package as my contract has expired and is now far too expensive for me to continue to pay it, but I'm having trouble getting through to anyone on the phone to arrange this. Any help with this would be appreciated.

Thank you

[newapollo]

Hi Jm1878 

The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority.

You can also try logging into https://www.virginmedia.com/my-virgin-media  and click on upgrade package. There may be an offer there, and also possibly a link to the online chat messenger service.