Changing email address

[Anonymous]

Hi, I would like to register with myvirginmedia but need to change my email address currently on my account to be able to signup. I have tried calling but they were unable to help, are you able to?

Thanks

[Zach_R]

Hi @Anonymous,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble with a My Virgin Media online account. To clarify, are you saying that you're yet to register for an account yet and are struggling to do so? If so, what error message do you get when you attempt to register for one but it fails?

Thanks,
 

[Anonymous]

Hi, it gives the message below, another email address was used as at the time as the person I was helping join Virgin didn't have an email address, they do now. So really I think the email address on the account just needs changing to the newly created gmail account, then hopefully we can create the My Virgin Media account. Thanks

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We've found you!
Account already set up
Looks like there's already an account set up with the email address below.

 

[Anonymous]

Also, how do I change my username? Thanks

[Matthew_ML]

Thank you for confirming so just to confirm it says the email is already in use?

Have you moved house recently because if so we would need to raise an IT ticket for you to get the email deleted from the old account.

Please do let us know. Cheers