Changing broadband provider

[Attenbhp]

After many years of a good service with Virgin Media, I am going to change provider as soon as all the annual price rises have been finalised.  Is it true that from April 3rd I can change provider without having to go through the ridiculous process of cancelling Virgin myself, and that the new provider can manage the whole thing?

[japitts]

No, you need to give 30days notice to VM. The process that I suspect you're referring to applies to BT-Openreach based ISP's only, which VM is not.

[用心棒]

@japitts, it does seem to apply to Virgin Media as well, see We’re making it easier than ever to switch your broadband provider - Ofcom

Will wait for forum team to confirm.

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[Ernie_C]

Not sure it applies to Virgin Media re this quote from the document:

”

Switching between networks

If you're switching to, or from, a full-fibre broadband service or a provider that doesn’t use the Openreach network – such as Virgin Media – you will need to stop your service with your current provider and start a new service with a new provider. You should contact both providers.”

…. and what if you have TV in your bundle?

[Nathan_B]

Hi there @Attenbhp, welcome to our forum and thanks for your post.

When cancelling your contract we currently require you to give notice to cancel the team. More information on how to cancel can be found here. 

Regards

Nathan